Local technical support and spare parts.
NEXXT responds as your local integrator, with technical stock and a contracted SLA, from commissioning through maintenance.
The fear of after-sales support for imported technology.
In practice, this is the main purchase objection in any negotiation for imported automation: if the equipment breaks, who responds, how long until the part arrives, and who is technically accountable for the equipment's safety certification (Brazilian NR-12) while it is operating. Without a clear answer to these three questions, the project stalls, even with the right technology.
NEXXT exists precisely so those questions do not go unanswered: we act as the local integrator with single-point accountability, not a sales rep who disappears after the sale. That includes critical spare-parts stock in Brazil and a contracted service SLA, not an informal promise.
From assessment to operation, in three stages.
Commissioning and certification
Installation, site acceptance testing (SAT), and NR-12 certification conducted by our own engineering team.
Local technical stock
Critical spare parts kept in stock in Brazil, sized to reduce downtime in the event of a failure.
SLA-backed service
A preventive maintenance and corrective service contract with a defined response time, not a verbal promise.
One technical owner, from commissioning through maintenance.
- Any operation with imported automation equipment
- Industry and logistics in general
- Commissioning and NR-12 certification
- Critical spare-parts stock in Brazil
- Contracted service SLA
- A single technical point of accountability, end to end
Want to know how NEXXT's technical support SLA works?
Talk to NEXXTKeep exploring.
01
Mobile robotics: AMRs, AGVs and cargo robots
High turnover and restrictions on manual dock work? An autonomous fleet running continuously, with no civil works.
02
Vertical storage: shuttle and stacker cranes
Expensive floor space near consumer centers? Density and verticalization to fit more positions into the same footprint.
